When a buyer receives an order, it is possible that some products are not as they used to be. Think about the quality, injury or diseases. A buyer may file a complaint. Once you receive a complaint, you immediately receive a message on your dashboard so that you can respond to it.
You can see your complaints by clicking ‘complaints’ or ‘history complaints’.
By open the complaint, you can respond to it to make a proposal.
If the buyer rejects your proposal, you can make a new proposal until there is an agreement.
The collection of progress will be postponed until there is a solution. It is smart to respond immediately to a complaint.
This page was last modified Thu 14 January at 16:34